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WARRANTY INFORMATION

ProductModel PrefixWarranty
Period
Warranty Type
Air Conditioner
P Series (Mr Slim)
All Models5 YearsParts & Labour
Air Conditioner
M Series
All Models5 YearsParts & Labour
Air Conditioner
S Series
All models5 YearsParts & Labour
Server Room ApplicationsAll Models* 1 YearParts & Labour
Air Conditioner
City Multi
(Residential)
All Models** 5 YearsParts & Labour
Air Conditioner
City Multi
(Commercial)
All Models2 Years Parts
1 Year Labour
Parts & Labour
LossnayAll Models1 YearParts & Labour
AHUsAll Models2 Years Parts
1 Year Labour
Parts & Labour
Air Conducting FansAll models3 YearsParts & Labour
ChillersAll Models1 Year
(18 months from invoice date)
Parts & Labour
Air CurtainsAll models3 YearParts & Labour
Jet TowelSlim Series3 Years Parts
1 Year Labour
Parts & Labour
Jet TowelSmart Series1 YearParts & Labour
Electric FansAll models2 YearsParts & Labour
RefrigeratorsAll Models5 Years
10 Years Inverter Compressor (Part Only)
Parts & Labour
Air PurifierAll Models2 YearsParts & Labour
DehumidifierAll Models2 YearsParts & Labour

* ALL SERVER / COMMUNICATION ROOM APPLICATIONS will be treated as commercial applications and subject to a 1 year parts and 1 year labour warranty. Set point MUST BE no lower than 24°C.

 ** CITY MULTI (VRF), RESIDENTIAL APPLICATIONS

Please note our standard warranty for residential City Multi projects is 5 years on parts and labour.
This applies for projects where the residential property owner owns a City Multi System.

In multiple apartment projects where tenants or residential owners share a VRF system, i.e. one condenser is shared by many tenants, the 5 year parts and labour warranty DOES NOT APPLY.
A standard commercial warranty of 1 year labour and 2 years on parts applies in this instance.

NOTE:

  1. Air Conditioning Warranty:
    1. covers the system constituted by both the indoor and outdoor unit against manufacturing defects for the warranty period stated above from the date the original system is purchased by the original owner.
    2. covers the cost of replacement parts and repair labour for those parts;
    3. in respect of replacement parts, it covers against manufacturing defects for the greater of: (i) 12 months from the date on which the replaced part was installed; and (ii) the remainder of the warranty from the date the original system was purchased. Note: In the event that the indoor unit (or a part of it) is replaced separately to the outdoor unit (or a part of it) or vice versa, then the warranty against manufacturing defects on the replaced unit or part will be the greater of: (i) 12 months from the date on which the replaced unit or part was installed; and (ii) the remainder of the warranty from the date the original system was purchased. For the avoidance of doubt, any such replacement will not affect the term of the warranty on the non-replaced unit or parts.
  2. The products of Mitsubishi Electric Australia come with guarantees, additional to this Warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY CARDS

Warranty Cards

Air Conditioning System

M Series, S Series and P Series systems (excludes VRF systems).

Download

Warranty Cards

Air Curtain

GK Series air curtains.

Download

Warranty Cards

Air Purifier / Dehumidifier

Warranty card for air purifiers and dehumidifiers.

Download

Warranty Cards

Electric Pedestal Fans

LV16S pedestal fans.

Download

Warranty Cards

Jet Towel Slim

Jet Towel Slim models.

Download

Warranty Cards

Jet Towel Smart

Jet Towel Smart models.

Download

Warranty Cards

Refrigerators

Refrigerator range warranty card.

Download

FREQUENTLY ASKED QUESTIONS​

Reverse cycle means that the air conditioning system can both provide both cooling and heating to your home. It’s a very efficient and economical way of heating and cooling.

Inverter air conditioners use a variable frequency output to control the speed of the compressor. The compressor is then able to ramp up and down to meet the cooling or heating load. When the cooling or heating demand is met the compressor will slow down, in return reducing running costs.

Inverter air conditioners reach the desired room conditions faster, and then constantly adjust to maintain the desired set point. Inverter air conditioners are more economical to operate and quieter to run than fixed speed units but need to be correctly sized.

All Mitsubishi Electric Air conditioners come equipped with inverter technology.

The correct sized unit for a room is not only decided by room area, but also many other factors. For accuracy a heat load calculation should be performed by a qualified professional. A heat load calculation comprises of many factors such as size of area, size of windows, roof type, building material, whether there is insulation, external shading, or internal shading etc. Incorrect sizing will lead to temperature control issues.

If you are unsure on sizing please contact your closest Mitsubishi Electric Diamond Dealer.

MEPS stand for Minimum Energy Performance Standards introduced by the Australian government. All systems sold by an Airconditioning manufacture must meet MEPS requirements. This energy rating is mandatory.

Many Air conditioners for sale in Australia now display a Zoned Energy Rating Label (ZERL). The ZERL provides a seasonal efficiency rating across 3 distinct climate zones relevant to Australia — hot, average, and cold.

The label displays performance information to help consumers select a product that is suitable for their climate zone. Ratings are up to a maximum of 10 stars for both heating and cooling.

The capacity output figures on an air conditioner label will let you know the amount of cooling and heating the model can produce. 

Also included in the new labelling is a noise indicator, to show the sound power levels of both the indoor and the outdoor unit.

Mitsubishi Electric M & S series models come with a warranty period of 5 years on parts and labour for residential application.

NOTE:
The products of Mitsubishi Electric Australia come with guarantees, additional to this Warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The timing between filter cleans can vary depending on how often you use your air conditioner, but it is recommended every two to four weeks with regular use.

If it has been a year or more since your air conditioner was installed, consider getting it serviced by an air conditioning professional. Not only will the system run more efficiently, cooling your home better, but it will also extend the life of your system.

Refer to our guide for How to clean you air conditioner filter for wall mounted split systems. For information on cleaning your ducted air conditioner, refer to your user manual, installer or contact our after sales support team.

Mitsubishi Electric Splits range is compatible with Amazon Alexa and Google Assistant. This functionality requires an additional MAC-568IF-E Wi-Fi Controller and Wi-fi connection.

You can control all your Mitsubishi Electric air-conditioners in the household from one app.

This functionality requires MAC-568 adaptor and WI-FI connection.

Yes, operating air conditioning unit in set hours can can definitely help save energy and money. Setting the timer will minimise the hours your air conditioner is in use. You can also be strategic about these timings and set the timer to turn your air conditioning on before peak heat load conditions to counter the impact of peak summer or peak winter conditions, so the air conditioner doesn’t have to work as hard.

You can log into your  Wi-Fi Control app account and control your air conditioner via the web browser version of the app. You will need to have the optional Wi-Fi Controller interface installed and configured for this option to you. 

Take a look at the back of the handheld remote control. If there is a sticker there it might have a code that is in the list of remote control model numbers.  Once you have your model number you can find User Manuals in the Support section.

In HEAT mode the indoor unit purely operates in heating mode and will blow warm air into the room until the set temperature is reached.  In AUTO mode the unit will run on HEAT or COOL depending on the room and set temperatures. Our HEAT mode vs AUTO mode air conditioning guide goes into a little more detail about the differences between the modes.

There are generally five different air conditioning symbols: AUTO Mode (chasing arrows), COOL Mode (snowflake), DRY Mode (water drop), HEAT Mode (sun), FAN mode (fan blades). Our simple air conditioner remote control symbols guide shows what the symbols look like.

GUIDE & MANUAL DOWNLOADS

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