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WARRANTY INFORMATION

ProductModel PrefixWarranty
Period
Warranty Type
Air Conditioner
P Series (Mr Slim)
All Models5 YearsParts & Labour
Air Conditioner
M Series
All Models5 YearsParts & Labour
Air Conditioner
S Series
All models5 YearsParts & Labour
Air Conditioner
City Multi
(Residential)
All Models** 5 YearsParts & Labour
Air Conditioner
City Multi
(Commercial)
All Models2 Years Parts
1 Year Labour
Parts & Labour
Server Room ApplicationsAll Models* 1 YearParts & Labour
IT Cooling
S-MEXT Series
All Models3 YearsParts & Labour
LossnayAll Models1 YearParts & Labour
AHUsAll Models2 Years Parts
1 Year Labour
Parts & Labour
Air Conducting FansAll models3 YearsParts & Labour
ChillersAll Models1 Year
(18 months from invoice date)
Parts & Labour
Air CurtainsAll models3 YearParts & Labour
Jet TowelSlim Series3 Years Parts
1 Year Labour
Parts & Labour
Jet TowelSmart Series1 YearParts & Labour
Electric FansAll models2 YearsParts & Labour
RefrigeratorsAll Models5 Years
10 Years Inverter Compressor (Part Only)
Parts & Labour
Air PurifierAll Models2 YearsParts & Labour
DehumidifierAll Models2 YearsParts & Labour

* ALL SERVER / COMMUNICATION ROOM APPLICATIONS will be treated as commercial applications and subject to a 1 year parts and 1 year labour warranty. Set point MUST BE no lower than 24°C.

 ** CITY MULTI (VRF), RESIDENTIAL APPLICATIONS

Please note our standard warranty for residential City Multi projects is 5 years on parts and labour.
This applies for projects where the residential property owner owns a City Multi System.

In multiple apartment projects where tenants or residential owners share a VRF system, i.e. one condenser is shared by many tenants, the 5 year parts and labour warranty DOES NOT APPLY.
A standard commercial warranty of 1 year labour and 2 years on parts applies in this instance.

NOTE:

  1. Air Conditioning Warranty:
    1. covers the system constituted by both the indoor and outdoor unit against manufacturing defects for the warranty period stated above from the date the original system is purchased by the original owner.
    2. covers the cost of replacement parts and repair labour for those parts;
    3. in respect of replacement parts, it covers against manufacturing defects for the greater of: (i) 12 months from the date on which the replaced part was installed; and (ii) the remainder of the warranty from the date the original system was purchased. Note: In the event that the indoor unit (or a part of it) is replaced separately to the outdoor unit (or a part of it) or vice versa, then the warranty against manufacturing defects on the replaced unit or part will be the greater of: (i) 12 months from the date on which the replaced unit or part was installed; and (ii) the remainder of the warranty from the date the original system was purchased. For the avoidance of doubt, any such replacement will not affect the term of the warranty on the non-replaced unit or parts.
  2. The products of Mitsubishi Electric Australia come with guarantees, additional to this Warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY CARDS

Warranty Cards

Air Conditioning System

M Series, S Series and P Series systems (excludes VRF systems).

Download

Warranty Cards

Air Curtain

GK Series air curtains.

Download

Warranty Cards

Air Purifier / Dehumidifier

Warranty card for air purifiers and dehumidifiers.

Download

Warranty Cards

Electric Pedestal Fans

LV16S pedestal fans.

Download

Warranty Cards

Jet Towel Slim

Jet Towel Slim models.

Download

Warranty Cards

Jet Towel Smart

Jet Towel Smart models.

Download

Warranty Cards

Refrigerators

Refrigerator range warranty card.

Download

FREQUENTLY ASKED QUESTIONS​

Reverse cycle means that the air conditioning system can both provide both cooling and heating to your home. It’s a very efficient and economical way of heating and cooling.

Inverter air conditioners use a variable frequency output to control the speed of the compressor. The compressor is then able to ramp up and down to meet the cooling or heating load. When the cooling or heating demand is met the compressor will slow down, in return reducing running costs.

Inverter air conditioners reach the desired room conditions faster, and then constantly adjust to maintain the desired set point. Inverter air conditioners are more economical to operate and quieter to run than fixed speed units but need to be correctly sized.

All Mitsubishi Electric Air conditioners come equipped with inverter technology.

The correct sized unit for a room is not only decided by room area, but also many other factors. For accuracy a heat load calculation should be performed by a qualified professional. A heat load calculation comprises of many factors such as size of area, size of windows, roof type, building material, whether there is insulation, external shading, or internal shading etc. Incorrect sizing will lead to temperature control issues.

If you are unsure on sizing please contact your closest Mitsubishi Electric Diamond Dealer.

MEPS stand for Minimum Energy Performance Standards introduced by the Australian government. All systems sold by an Airconditioning manufacture must meet MEPS requirements. This energy rating is mandatory.

Many Air conditioners for sale in Australia now display a Zoned Energy Rating Label (ZERL). The ZERL provides a seasonal efficiency rating across 3 distinct climate zones relevant to Australia — hot, average, and cold.

The label displays performance information to help consumers select a product that is suitable for their climate zone. Ratings are up to a maximum of 10 stars for both heating and cooling.

The capacity output figures on an air conditioner label will let you know the amount of cooling and heating the model can produce. 

Also included in the new labelling is a noise indicator, to show the sound power levels of both the indoor and the outdoor unit.

Zoned Energy Rating Label (ZERL), your way of comparing the energy consumption of different air conditioning units.

Mitsubishi Electric M & S series models come with a warranty period of 5 years on parts and labour for residential application.

NOTE:
The products of Mitsubishi Electric Australia come with guarantees, additional to this Warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The timing between filter cleans can vary depending on how often you use your air conditioner, but it is recommended every two to four weeks with regular use.

If it has been a year or more since your air conditioner was installed, consider getting it serviced by an air conditioning professional. Not only will the system run more efficiently, cooling your home better, but it will also extend the life of your system.

Refer to our guide for How to clean you air conditioner filter for wall mounted split systems. For information on cleaning your ducted air conditioner, refer to your user manual, installer or contact our after sales support team.

Mitsubishi Electric Splits range is compatible with Amazon Alexa and Google Assistant. This functionality requires an additional MAC-568IF-E Wi-Fi Controller and Wi-fi connection.

You can control all your Mitsubishi Electric air-conditioners in the household from one app.

This functionality requires MAC-568 adaptor and WI-FI connection.

Yes, operating air conditioning unit in set hours can can definitely help save energy and money. Setting the timer will minimise the hours your air conditioner is in use. You can also be strategic about these timings and set the timer to turn your air conditioning on before peak heat load conditions to counter the impact of peak summer or peak winter conditions, so the air conditioner doesn’t have to work as hard.

You can log into your  Wi-Fi Control app account and control your air conditioner via the web browser version of the app. You will need to have the optional Wi-Fi Controller interface installed and configured for this option to you. 

Take a look at the back of the handheld remote control. If there is a sticker there it might have a code that is in the list of remote control model numbers.  Once you have your model number you can find User Manuals in the Support section.

In HEAT mode the indoor unit purely operates in heating mode and will blow warm air into the room until the set temperature is reached.  In AUTO mode the unit will run on HEAT or COOL depending on the room and set temperatures. Our HEAT mode vs AUTO mode air conditioning guide goes into a little more detail about the differences between the modes.

There are generally five different air conditioning symbols: AUTO Mode (chasing arrows), COOL Mode (snowflake), DRY Mode (water drop), HEAT Mode (sun), FAN mode (fan blades). Our simple air conditioner remote control symbols guide shows what the symbols look like.

  1. Air Conditioners can achieve a small amount of dehumidification while operating in cooling mode. Air Conditioners will remove moisture from the room in cooling mode where the room temperature is more than 2°C above the set point.
  2. Under 2°C above the set point the compressor will back off and will not remove moisture. The coil needs to be below dew point to remove moisture.
  3. When an Air Conditioner is operating in heating mode, the unit does not provide dehumidification. The coil needs to be below dew point to remove moisture.
  4. When an Inverter Air Conditioner cools the room to set temperature, and the compressor backs off, it is no longer effective at moisture removal.
  5. Air Conditioners generally do not have published moisture removal rates in their specifications as they are not designed to be used as Dehumidifiers and there are too many variables to account for which will affect dehumidification.
  6. An Air Conditioner is designed to provide conditions for human comfort, some dehumidification is achievable in cooling mode in some temperature/humidity ranges; this is by the principle of refrigeration rather than design.
  7. A Dehumidifier is designed specifically to remove moisture from the air all year round. Dehumidifiers have a specified dehumidification rate or absorbed humidity rate (generally measured in litres over 24 hours for a given temperature and humidity).

Read more in our blog post Do I need a Dehumidifier if I have an Air Conditioner?

If you have multiple rooms or large open spaces to keep warm this winter, installing a ducted air conditioning system can have many benefits. Rather than just heating a single room with a wall-mounted split system or portable heater, a ducted system has the benefit of being hidden in the roof space with ductwork going to each room, which allows you to heat multiple areas in your home at once.

Read more about the benefits of ducted air conditioning in our blog post.

Whether you have a ducted or a split system unit, regular maintenance of your home’s air conditioning system will help improve its performance and extend its life span. To ensure your system is operating with maximum efficiency, it is recommended to clean your unit as instructed by the manufacturer and have it serviced regularly.

The most important thing you can do to get the most out of your air conditioner is clean the filters regularly. Cleaning the dust and fluff out of the filters not only allows the air to flow freely through the air conditioner without having it labour and work harder to do its job, but it ensures the air produced is cleaner and healthier for your family.

Some signs that your air con needs a service

Indoor Unit

  • Dust appears on the louvres or ceiling vents
  • Air Con not performing as well as it used to in hot weather
  • Not blowing enough air
  • Producing a whistling noise
  • An odour may be present

Outdoor Unit

  • Not working as well as it used to in hot weather
  • Defrosting more frequently in cold weather

Rear our blog post Signs that it’s time to service your air conditioner for more information.

CAD drawing files in DWG format are available to download for the current range of Mitsubishi Electric refrigerators to assist architects and interior designers with their client’s kitchen designs.

Successfully moving a fridge requires proper preparation and following a few key steps. By having the correct information and planning ahead, you can make the process hassle-free. In our fridge moving guide, we answer the top 10 frequently asked questions about how to move a fridge and provide professional advice to help you confidently navigate the process. We cover everything from transporting the fridge to securing its parts so that you can ensure a safe and stress-free move.

Have you been concerned about the performance of your air conditioner lately? If you’re unsure about whether it’s time to upgrade, there are vital signs you can watch out for. Here are some top reasons to consider before you update your air conditioner.

  1. Age of your air conditioner
  2. High energy bills
  3. Frequent breakdowns and repairs
  4. Your home is never warm or cool enough
  5. Unpleasant odours and noise
  6. Poor indoor air quality
  7. The convenience of new technology
  8. Noise levels

To learn more about these signs in detail, read our guide:  Is it Time to Say Goodbye to Your Air Conditioner? 8 Signs You Need to Update Your Air.

Ultimately, the decision to update your air conditioner will depend on your individual circumstances and needs. It is recommended to consult with a qualified service technician to assess the condition of your current unit and determine whether an update is necessary.

GUIDE & MANUAL DOWNLOADS

Installation Manual

PEA-M180-250LAA

PEA-M180/200/250LAA ducted air conditioning system Installation Manual.

Download

User Manual

PEA-M-LAA

PEA-M180/200/250LAA ducted air conditioning system User Manual.

Download

Flyer

MJ-EV38HR-A Dehumidifier

Learn more about the MJ-EV38HR-A Dehumidifier.

Download

Brochure

PUMY-P/SP Series

Explore the PUMY-P/SP Series for multi split system applications.

Download

Flyer

MSY-GW

MSY-GW Series Cooling Only flyer.

Download

User Manual

MR-EX562W

MR-EX562W User Manual

Download

User Manual

MR-EX655W

MR-EX655W User Manual

Download

User Manual

MR-EX574X

MR-EX574X User Manual

Download

User Manual

MSY-GW Series

MSY-GW Series Cooling Only user manual for 25-80 models.

Download

Installation Manual

MSY-GW25-42VFD

MSY-GW Series Cooling Only installation manual for 25-42 models.

Download

Installation Manual

MSY-GW50/60VFD

MSY-GW Series Cooling Only installation manual for 50-60 models.

Download

Installation Manual

MSY-GW71/80VFD

MSY-GW Series Cooling Only installation manual for 71/80 models.

Download

RESIDENTIAL GUIDE

Remote Control Symbols

Need to change your Mitsubishi Electric air conditioner from cooling to heating or heating to cooling? Here are the remote control symbols for the different operation modes.

Read More

Remote Control Model Numbers

To help you identify the model number of your air conditioner, take a look at the back of the handheld remote control. If there is a sticker there, it might have a code that starts with one in the model number list below. User manuals are available in the support section.

Read More

HEAT Mode vs. AUTO Mode

Do you know the difference between running an air conditioner on HEAT mode compared to AUTO mode? This simple guide will explain the difference.

Read More

How to clean your air conditioner filter

Cleaning your air conditioner regularly will ensure optimal efficiency and power consumption.

Read More

Air Conditioning Defrost Cycle

During the colder winter months, reverse cycle air conditioners will, at some point during heating operation, will perform a “defrost” cycle. Defrosting is a normal part of the heating operation and is not a fault with the product.

Read More

Fridge CAD Files

Looking for refrigerator CAD files for a kitchen design? Here are our DWG CAD files for the current range of fridges.

Read More

How to level your refrigerator or freezer

A correctly levelled Refrigerator or Freezer is an important step during installation and setup.

Read More

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