LOCALLY MANAGED SERVICE REQUESTS
All service requests come through our locally based Customer Care team. This means that when you call Mitsubishi Electric with an enquiry regarding your product, you are speaking with one of our committed team members, who are there to help. Whether you need technical assistance, a spare part, or someone to come out and take a look at your product, our Customer Care team can assist.
Need help? Call 1300 651 808 - Mon-Fri 8:30 am - 5:00 pm (AEST)
or lodge a service request online.
Dedicated Service Providers
At Mitsubishi Electric our customers are our number one focus, and for this reason, we have a hand-selected team of specialised Accredited Service Providers (ASPs) who know your product inside and out.
Our ASPs are based across Australia and are ready to provide service across the whole Mitsubishi Electric range.
Our ASPs are compulsorily required to attend ongoing service, installation and diagnostic training conducted by Mitsubishi Electric to retain accreditation and are further trained and required to have the specific service and diagnostic tools.
Mitsubishi Electric holds functional service parts for products up to 10-15 years old to service our long standing and new customers. To ensure quick delivery in an unlikely event of an outage, our spare parts are warehoused locally in Australia and are available through distributors in Sydney, Brisbane, Melbourne, Adelaide and Perth.
All Mitsubishi Electric products that are sold and installed in Australia are backed by a comprehensive warranty.
Information about warranty periods, warranty type and access warranty cards for Mitsubishi Electric products.