Warranty

Warranty information for Mitsubishi Electric products.

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WARRANTY INFORMATION

ProductModel PrefixWarranty
Period
Warranty Type
Air Conditioner
P Series (Mr Slim)
All Models5 YearsParts & Labour
Air Conditioner
M Series
All Models5 YearsParts & Labour
Air Conditioner
S Series
All models5 YearsParts & Labour
Server Room ApplicationsAll Models* 1 YearParts & Labour
Air Conditioner
City Multi
(Residential)
All Models** 5 YearsParts & Labour
Air Conditioner
City Multi
(Commercial)
All Models2 Years Parts
1 Year Labour
Parts & Labour
LossnayAll Models1 YearParts & Labour
AHUsAll Models2 Years Parts
1 Year Labour
Parts & Labour
Air Conducting FansAll models3 YearsParts & Labour
ChillersAll Models1 Year
(18 months from invoice date)
Parts & Labour
Air CurtainsAll models3 YearParts & Labour
Jet TowelSlim Series3 Years Parts
1 Year Labour
Parts & Labour
Jet TowelSmart Series1 YearParts & Labour
Electric FansAll models2 YearsParts & Labour
RefrigeratorsAll Models5 Years
10 Years Inverter Compressor (Part Only)
Parts & Labour
Air PurifierAll Models2 YearsParts & Labour
DehumidifierAll Models2 YearsParts & Labour

* ALL SERVER / COMMUNICATION ROOM APPLICATIONS will be treated as commercial applications and subject to a 1 year parts and 1 year labour warranty. Set point MUST BE no lower than 24°C.

 ** CITY MULTI (VRF), RESIDENTIAL APPLICATIONS

Please note our standard warranty for residential City Multi projects is 5 years on parts and labour.
This applies for projects where the residential property owner owns a City Multi System.

In multiple apartment projects where tenants or residential owners share a VRF system, i.e. one condenser is shared by many tenants, the 5 year parts and labour warranty DOES NOT APPLY.
A standard commercial warranty of 1 year labour and 2 years on parts applies in this instance.

NOTE:

  1. Air Conditioning Warranty:
    1. covers the system constituted by both the indoor and outdoor unit against manufacturing defects for the warranty period stated above from the date the original system is purchased by the original owner.
    2. covers the cost of replacement parts and repair labour for those parts;
    3. in respect of replacement parts, it covers against manufacturing defects for the greater of: (i) 12 months from the date on which the replaced part was installed; and (ii) the remainder of the warranty from the date the original system was purchased. Note: In the event that the indoor unit (or a part of it) is replaced separately to the outdoor unit (or a part of it) or vice versa, then the warranty against manufacturing defects on the replaced unit or part will be the greater of: (i) 12 months from the date on which the replaced unit or part was installed; and (ii) the remainder of the warranty from the date the original system was purchased. For the avoidance of doubt, any such replacement will not affect the term of the warranty on the non-replaced unit or parts.
  2. The products of Mitsubishi Electric Australia come with guarantees, additional to this Warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY CARDS

Warranty Cards

Air Conditioning System

M Series, S Series and P Series systems (excludes VRF systems).

Download

Warranty Cards

Air Curtain

GK Series air curtains.

Download

Warranty Cards

Air Purifier / Dehumidifier

Warranty card for air purifiers and dehumidifiers.

Download

Warranty Cards

Electric Pedestal Fans

LV16S pedestal fans.

Download

Warranty Cards

Jet Towel Slim

Jet Towel Slim models.

Download

Warranty Cards

Jet Towel Smart

Jet Towel Smart models.

Download

Warranty Cards

Refrigerators

Refrigerator range warranty card.

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