WARRANTY INFORMATION
| Product | Model Prefix | Warranty Period | Warranty Type |
|---|---|---|---|
| Air Conditioner P Series (Mr Slim) | All Models | 5 Years | Parts & Labour |
| Air Conditioner M Series | All Models | 5 Years | Parts & Labour |
| Air Conditioner S Series | All models | 5 Years | Parts & Labour |
| Air Conditioner City Multi (Residential) | All Models | ** 5 Years | Parts & Labour |
| Air Conditioner City Multi (Commercial) | All Models | 2 Years Parts 1 Year Labour | Parts & Labour |
| Server Room Applications | All Models | * 1 Year | Parts & Labour |
| IT Cooling S-MEXT Series | All Models | 3 Years | Parts & Labour |
| Lossnay | All Models | 1 Year | Parts & Labour |
| AHUs | All Models | 2 Years Parts 1 Year Labour | Parts & Labour |
| Air Conducting Fans | All models | 3 Years | Parts & Labour |
| Chillers | All Models | 1 Year (18 months from invoice date) | Parts & Labour |
| Air Curtains | All models | 3 Year | Parts & Labour |
| Jet Towel | Slim Series | 3 Years Parts 1 Year Labour | Parts & Labour |
| Jet Towel | Smart Series | 1 Year | Parts & Labour |
| Electric Fans | All models | 2 Years | Parts & Labour |
| Refrigerators | All Models | 5 Years 10 Years Inverter Compressor (Part Only) | Parts & Labour |
| Air Purifier | All Models | 2 Years | Parts & Labour |
| Dehumidifier | All Models | 2 Years | Parts & Labour |
* ALL SERVER / COMMUNICATION ROOM APPLICATIONS will be treated as commercial applications and subject to a 1 year parts and 1 year labour warranty. Set point MUST BE no lower than 24°C.
** CITY MULTI (VRF), RESIDENTIAL APPLICATIONS
Please note our standard warranty for residential City Multi projects is 5 years on parts and labour.
This applies for projects where the residential property owner owns a City Multi System.
In multiple apartment projects where tenants or residential owners share a VRF system, i.e. one condenser is shared by many tenants, the 5 year parts and labour warranty DOES NOT APPLY.
A standard commercial warranty of 1 year labour and 2 years on parts applies in this instance.
NOTE:
- Air Conditioning Warranty:
- covers the system constituted by both the indoor and outdoor unit against manufacturing defects for the warranty period stated above from the date the original system is purchased by the original owner.
- covers the cost of replacement parts and repair labour for those parts;
- in respect of replacement parts, it covers against manufacturing defects for the greater of: (i) 12 months from the date on which the replaced part was installed; and (ii) the remainder of the warranty from the date the original system was purchased. Note: In the event that the indoor unit (or a part of it) is replaced separately to the outdoor unit (or a part of it) or vice versa, then the warranty against manufacturing defects on the replaced unit or part will be the greater of: (i) 12 months from the date on which the replaced unit or part was installed; and (ii) the remainder of the warranty from the date the original system was purchased. For the avoidance of doubt, any such replacement will not affect the term of the warranty on the non-replaced unit or parts.
- The products of Mitsubishi Electric Australia come with guarantees, additional to this Warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.