Terms & conditions

Terms and conditions for the MEAUST Wi-Fi Solution

Updated [1st December, 2104]

1.                Definitions

Adaptor means the MEAUST Wi-Fi adaptor which is installed in an Appliance so you can access the Wi-Fi Solution in connection with that Appliance.

App means the application program you can download to your Device to operate your Appliance using the Wi-Fi Solution.

Appliance means a compatible MEAUST air-conditioning system.

BDT means Black Diamond Technologies Limited (company number 38448), a company registered in New Zealand, which is a third party licensor and provider to MEAUST in respect of the Software.

Device means your tablet, mobile phone, laptop, computer or other device through which you have downloaded the App.

MEAUST, we, our or us means Mitsubishi Electric Australia Pty Ltd (ABN 58 001 215 792).

Software means all applications, technology and software relating to the Wi-Fi Solution, including the software for the App and for the servers associated with the Wi-Fi Solution.

Terms means the terms and conditions set out in this document including Schedule 1.

Website means www.mitsubishielectric.com.au/wifi

Wi-Fi Solution means the Wi-Fi solution provided by MEAUST which enables you to control your Appliance via the App.

you or your means a customer who uses the Wi-Fi Solution in relation to an Appliance they have acquired.

2.                Operation of these Terms

2.1             By downloading the App, you agree to be bound by these Terms and our privacy policy available at http://www.mitsubishielectric.com.au/privacy.htm

2.2             Under the Australian Consumer Law, various consumer guarantees apply to the goods and services we provide to you. We cannot limit our liability for breach of these guarantees. The remaining clauses of these Terms apply subject to the Australian Consumer Law.

2.3             These Terms relate only to use of the Wi-Fi Solution and do not in any way relate to any associated products such as the Adaptor or a Device.

2.4             If you purchased the Adaptor without the opportunity to review these Terms, and you do not accept these Terms, you may receive a full refund of the amount, if any, that you paid for the Adaptor, provided you return the Adaptor unused with proof of payment within 30 days from the date of purchase.

3.                Term and right to terminate

3.1             If you download the App, MEAUST grants you a non-exclusive, non-transferrable, non-sub-licenceable, royalty free licence to use the App solely in order to access the Wi-Fi Solution in Australia, for the period starting on the date you download and register through the App, and ending on the earlier of:

(a)              the date that is 10 years from the date you purchased the Adaptor; and

(b)              the date these Terms are terminated either by you in accordance with clause 3.2 or by us in accordance with clause 3.3.

3.2             You may terminate these Terms at any time by immediately ceasing use of the Wi-Fi Solution and immediately deleting the App from your Device.

3.3             MEAUST may terminate these Terms immediately, by providing you written notice to the email address registered with us through the App (or by any other appropriate means), if you infringe our intellectual property rights or breach clause 6.2, 6.3 or 9, and we have given you written notice to the email address registered with us through the App (or by any other appropriate means) specifying the infringement or breach and stating that if it is not rectified within 60 days from the date of our notice we may terminate these Terms, and you have not rectified the infringement or breach within this period.

4.                Device capability

4.1             The Wi-Fi Solution will only operate if you have downloaded the App to your Device, and have registered through the App, and have had an Adaptor installed into your Appliance.

4.2             You acknowledge the Wi-Fi Solution may not operate with all devices. The Wi-Fi Solution can currently operate with the devices outlined in Schedule 1. Schedule 1 also contains further information regarding the Adaptor, routers, Appliances, Devices and browsers required for operation of the Wi-Fi Solution.

5.                Costs

5.1             You are responsible for all costs incurred in downloading and using the App and Wi-Fi Solution, including without limitation all fees charged by your Device carrier and internet service provider and any other Wi-Fi or data access charges.

6.                Our intellectual property rights

6.1             All intellectual property rights in the Appliance, Adaptor, Website, Software, App and otherwise relating to the Wi-Fi Solution are owned by MEAUST or licensed to MEAUST by third parties. You do not acquire any express or implied rights in any of these, other than the licence granted in clause 3.1.

6.2             You must not redistribute, sub-licence, transfer, sell, disseminate, decompile, reverse-engineer, modify, copy or create derivative works of any part of the Software.

6.3             No material from the Website, Wi-Fi Solution, Software or App may be reproduced, used or distributed in any way, without our prior written consent, except that you may download the App to your Device for your own personal use.

7.                Your personal information

7.1             In order to access the Wi-Fi Solution you will be required to provide personal information on registration, such as you name, address and contact details. We may disclose this personal information to our third party licensors and providers solely for the purpose of providing you with the Wi-Fi Solution. You consent to us providing this personal information to BDT in New Zealand. We may store the personal information on the servers procured by us from BDT in relation to the Wi-Fi Solution. MEAUST and BDT will also store operational service information such as login history, changes made for security and customer assistance.

7.2             MEAUST collects your personal information for the purpose of providing you with the Wi-Fi Solution. MEAUST will only use your personal information provided or collected through or in connection with the Wi-Fi Solution or App in accordance with our privacy policy available at http://www.mitsubishielectric.com.au/privacy.htm . If you do not provide your personal information as required by the App you may not be able to access the WiFi Solution. MEAUSTís privacy policy provides information about how you may access personal information about you held by MEAUST, seek the correction of such personal information, make a complaint regarding the Australian Privacy Principles and how such complaint will be dealt with.

8.                Use of the Wi-Fi Solution

8.1             The Wi-Fi Solution is provided as a secondary monitoring and control facility. In particular it is not suitable for any application critical heating or cooling (you must make arrangements for a person to physically check the Appliance in such as case).

8.2             MEAUST may make corrections or release updates or new releases of any part of the App or Software from time to time. You should download all updates and new releases to the App to ensure you have access to the latest functionality of the Wi-Fi Solution.

9.                Prohibitions on use

9.1             You must not:

(a)              use the App, Software or Wi-Fi Solution for any unlawful or prohibited purpose or in any way that may cause a security threat;

(b)              use any device which interferes with the normal operation of the Wi-Fi Solution, Website, App or Software, or take any action that imposes an unreasonable load on the servers or other computer equipment provided by MEAUST for the WiFi Solution; or

(c)              use any unauthorised software, programme, algorithm, methodology or other automatic device, or use any manual process, to monitor, copy or collect any data or other content found on the Website, App, Software or otherwise in connection with the Wi-Fi Solution.

10.             Disclaimer

10.1           To the extent permitted by law, all terms, conditions, warranties and representations that might otherwise be granted or implied by law are expressly excluded. However, ME-AUST does not exclude or restrict any liability to the extent that it cannot be excluded or restricted by law, including liability under the Competition and Consumer Act 2010 (Cth). As outlined in clause 2.2, we cannot limit our liability for breach of the consumer guarantees under the Australian Consumer Law.

10.2           To the extent permitted by law, MEAUST does not warrant that the Wi-Fi Solution, Website, App or Software will be uninterrupted, error-free, secure or free from interception or that the Website, Software, App or the servers that make them available is free of any virus, harmful code or other harmful elements. MEAUST is not liable to you in relation to any interruptions or omissions in internet, network or hosting services relating to the Wi-Fi Solution.

11.             Event beyond our control

Subject to the Australian Consumer Law, MEAUST has no liability to you if MEAUST is prevented from or delayed in providing the Wi-Fi Solution by any act or event beyond MEAUSTís reasonable control, including without limitation industrial disputes (whether involving the workforce of MEAUST or any other party), failure of a utility service or transport network or failure in telecommunications, satellite or global positioning systems.

12.             Questions, complaints or claims

12.1           If you have any questions or complaints regarding the Wi-Fi Solution, please contact us at:

Mitsubishi Electric Australia Pty Ltd

Customer Support Ė Wi-Fi Solution

348 Victoria Road, Rydalmere NSW 2116

Telephone number: 1300 728 119 (Mondays to Fridays: 9:00am to 5.00pm, closed on public holidays)

Email: wifisupport@meaust.meap.com


Schedule 1 - Minimum Requirements


Wi-Fi Solution minimum requirements for operation

You must have the following in order to access the Wi-Fi Solution:

1.                Compatible WPA2-AES capable router with WPS wireless network with coverage including the Appliance installation location [Click here for a full list]

2.                A PC/Tablet/Smartphone that is iOS/Android/Windows compatible [Click here for a full list]

3.                A Mitsubishi Electric MAC-559IF-E Wi-Fi Adaptor [Click here for more info]

4.                A compatible Appliance [Click here for a full list]


1.                Compatible Router

You will need a compatible WPA2-AES capable router with WPS to use the Wi-Fi Solution / Mitsubishi Electric MAC-559IF-E Wi-Fi Adaptor. Most WPS capable routers will be compatible with the MAC-559IF-E. Every router has its own way of enabling WPS, and some routers have it disabled by default. Due to the large number of routers available, knowing how to activate WPS on your router is not something MEAUST or MEAUSTís installers are able to assist with, but is generally easily available in your router instruction manual. If your router is not compatible, it is possible to resolve this by plugging in an additional compatible router to your existing router.

Take note

·                For instruction about how to enable WPS on your wireless router please refer to the routerís user manual as this process may differ for each router.

·                Be careful when pressing the WPS button because if you hold the WPS button for a long time, on some wireless routers it will trigger a reset.

WPA2-AES routers we have tested

  • Apple - A1409
  • Asus - RT-N16
  • Asus - RT-N66U
  • Edimax - BR-6428nS
  • Edimax - AR-7267WnA
  • Huawei - HG630b
  • Micronet - SP916NE
  • SMC - SMC7904WBRA-N2
  • TP-LINK - TD-W8960N

Not compatible

  • Technicolor brand routers


2.                Compatible Devices and Browsers

Mobile Operating Systems

  • Android versions 2.1+
  • Apple iOS 5.0+

Smartphones (Apps or Web Version)

  • Apple iPhone
  • Samsung Galaxy S
  • Motorola Defy

Tablets (Apps or Web Version)

  • Apple iPad / iPad mini / iPod Touch
  • Samsung Galaxy Tab
  • Nexus 7

Internet Browsers (Web Version only)

  • Microsoft Internet Explorer versions 10+
  • Google Chrome versions 30+
  • Apple Safari versions 5.1.7+
  • Mozilla Firefox versions 26+

All Devices and Browsers

  • Must have Javascript and Cookies enabled

Please Note:

This is not definitive list of all compatible devices. Other similar devices which use supported Operating Systems or Internet Browsers should also work either via dedicated Apps or via Web Browser / Web Client options.

Please note that user experience may vary slightly depending on hardware and software combination.


3.                Mitsubishi Electric MAC-559IF-E Wi-Fi Adaptor

To use the Wi-Fi Solution a Mitsubishi Electric MAC-559IF-E Wi-Fi Adaptor is required to be installed into each of the compatible Appliances.

4.                Compatible Appliances

The following Appliances can be connected to the Wi-Fi Solution via the Mitsubishi Electric MAC-559IF-E Wi-Fi Adaptor:

  • MSZ-EF22/25/35/42/50VES/VEW/VEB
  • MSZ-GE22/25/33/42/50/60/71/80VA(D)
  • MFZ-KJ25/35/50/60VE
  • PEA-RP100/125/140GAA
  • PEA-RP170/200WJA
  • PEAD-RP71/100/125/140JAA


Need help?

For all other products or any other service or support enquiry you can contact us via the following:

Mitsubishi Electric Australia Pty Ltd

Customer Support Ė Wi-Fi Solution

348 Victoria Road, Rydalmere NSW 2116

Telephone number: 1800 811 212 (Mondays to Fridays: 9:00am to 5.00pm, closed on public holidays)

Email: wifisupport@meaust.meap.com