Installation Issues

Diamond Voice modems installation issues.

1. Installation Issues.

1.1 How do I install a "serial wave device"?

1.2 What is a COM port?

1.3 Can I install an internal modem on COM1 or COM2?

1.4 How do I use the Windows 95 driver files I just downloaded from this web site?

1.5 I have just installed my internal modem, but my system is not detecting it. How do I reinstall my modem?

1.6 When using an ActionTec EX560LK or Diamond Voice 56SE modem under Windows XP or 2000, it will not work intermittently after restart or shutdown.

1.7Can the DV56UE be used in Mac OS X and if so how can it be installed?

1.8 Will my modem work under XP and is there a Windows XP driver for it?

 

1.1 How do I install a "serial wave device"?

 To install the wave device driver:

  1. Open the Control Panel by clicking on Start, then Settings and then Control Panel

  2. Select Add New Hardware.

  3. Select Next, and then No. Click Next again.

  4. Select Sound, Video and Game Controllers, then click on Next.

  5. Under Manufacturers, select Microsoft.

  6. Under models, select Rockwell Voice modem serial wave device.

  7. Click on Next and then Finish.

 

1.2 What is a COM port?

A COM port, or serial communications port, is a device on your computer that provides input and output of serial data. Serial data, as opposed to parallel data, transmits and receives on very few "wires" or lines, where parallel data is exchanged many bits at a time across a higher number of wires. Your mouse is an example of a serial device; your printer is an example of a parallel device.

COM ports use a dedicated set of resources: one "port address" and one "IRQ channel". A port address is an address at which the CPU can find a certain device. Every device on your computer probably has a port address, so that when the CPU needs to communicate with that device, it knows where to find it. The device uses an Interrupt Request Channel, or IRQ, to request CPU resources. If the device needs processor time, it gets the CPU's attention by sending a signal on the Interrupt line assigned to it.

As you can see in the table below, each COM port uses its own port address and IRQ. Notice that COM3 and COM4 use the same IRQs as COM1 and COM2. If you have more than 2 COM devices on your computer, you will want them all to have their own IRQ channel. Note: Do not attempt to alter resource settings on your computer unless you are an advanced user.

 

Port Address

IRQ

COM1

3F8

4

COM2

2F8

3

COM3

3E8

4

COM4

2E8

3

The port address and IRQ channel of the COM port work to give devices that use them access to serial data. If you have more than one device using the same IRQ or port address, the chances are that you will have problems. All devices are intended to have their own address, and IRQ channel (in many cases a DMA channel also, COM ports are an exception).

Devices that usually use a COM port are modems, digital cameras and mouses. You have to be sure you have no conflicts if you have more than two COM port devices on your system.

In order to establish that no other conflicts exist, check to see which COM port your modem is using. 

To check your modem's COM port:

1. Right-click on the My Computer icon and select Properties.

2. Click on the Device Manager tab at the top of the window.

3. Expand the "Modem" branch by clicking on the "+" next to the modem.

Now click one time on your installed modem, and then click on the Properties button. Once the window comes up, click on the Modem tab at the top of the window. If your modem is using a COM port other than 1 or 2, make sure you get the IRQ channel information by clicking on the Resources tab. Please use the following table to determine which IRQ your modem is using:

COM1 uses IRQ 4

COM2 uses IRQ 3

COM3 uses IRQ 4

COM4 uses IRQ 3

IMPORTANT: If you have a device on COM1, like a mouse, then you may have conflicts with devices using COM3 because they share the same IRQ. Likewise, devices on COM2 may conflict with devices on COM4.

 

1.3 Can I install an internal modem on COM1 or COM2?

If you wish to do this, you will need to make sure that no external serial ports on your system use the same COM port as your internal modem. Modem difficulties may be caused by having external serial ports enabled as COM1 or COM2 as well as having your modem set to use either COM1 or COM2.

If your modem is on COM1 or 2, make sure that any external serial ports which use the same COM port are disabled through the CMOS setup utility. Note: Only advanced users capable of completely restoring their system should attempt to change settings in CMOS. Please refer to your system documentation or contact your system vendor for information on your CMOS setup utility.

If your computer's motherboard does not support integrated I/O devices such as COM ports, you will need to enable and disable external serial ports with jumpers on your I/O card. Please contact your vendor before attempting to make any changes.

 

1.4 How do I use the Windows 95 driver files I just downloaded from this web site?

Click here to download the latest version of the Diamond Voice modem device driver for Windows 95, 98, 2000 and NT. To install the driver:

  1. Download the self-extracting archive and save it to floppy disk or in a temporary directory.

  2. Run the file to extract its contents.

  3. Open the Control Panel and double-click on Modems

  4. Click on Add…

  5. Select Don’t detect my modem; I will select it from a list. Click on Next

  6. Select Have Disk…

  7. Locate the driver files that you extracted and press OK

  8. Select your model and

    Click on Next

  9. Select the communications port that the modem is connected to and click Next

  10. Click on Finish to complete the installation.

 

1.5 I have just installed my internal modem, but my system is not detecting it. How do I reinstall my modem?


a) If Windows does not automatically detect your internal PCI modem, check firstly that the modem is firmly plugged into the motherboard PCI slot. Following that, if your modem is still not being detected, then try swapping it to a different PCI slot on your motherboard. If still not detected then it is possible that there may be a problem with the modem or with the PCI slots on your motherboard - see point (b).

If your modem is being detected by Windows but is not installing correctly (to check whether the modem has been detected in Windows, open DEVICE MANAGER and check if the modem is listed), then REMOVE or UNINSTALL the modem from Device Manager. Following the modem being uninstalled, restart your PC to start the installation again from scratch (following the original installation instructions). Ensure when reinstalling your modem that you have and are using the correct drivers for your operating system - if unsure, drivers are available for download from this website (click here).


b) If you have a DV56PV92 PCI modem and it is not being detected at all by your PC, then one possible cause is that the motherboard the modem is being installed on has a PCI revision earlier than PCI 2.1. The DV56PV92 is a 3.3V only PCI card, and as such requires PCI revision 2.1 (3.3V) or later in order for it to function (PCI versions earlier than 2.1 were 5v and as such will not operate a 3.3v only card).

As a general rule of thumb, any Slot 1 (Pentium II) or earlier motherboard may use either PCI 2.1 (3.3v) or PCI 2.0 (5v) or earlier, whilst Pentium III motherboards or later will generally have PCI revision 2.1 or later. It is recommended that if you experience problems with a 56PV92 modem not being recognised, you should check your motherboard manufacturer documentation and/or website for details of its PCI revision.

 

1.6 When using an ActionTec EX560LK or Diamond Voice 56SE modem under Windows XP or 2000, it will not work intermittently after restart or shutdown.

 

    Adding the modem manually through the Phone and Modem Options control panel will fix this issue. Use the following procedure to do this.

     

  1. Go to Start Button-->Control Panel and double-click on the Phone and Modem Options control panel.

  2. Click on the Modems tab, select the modem driver shown in the main window, and click Remove. Once the modem driver has been removed successfully, restart your computer.

  3. When your computer restarts, it will automatically load the Lucent Venus Modem PnP driver for your modem. Go back to the Phone and Modem Options control panel and open it again. Click on the Modems tab, and in the main window it will show the Lucent Venus Modem PnP loaded onto a COM port (be sure to make a note of the COM port listed). Click on the Add button.

  4. In the next window, put a check the box next to "Don't detect my modem, I will select it from a list" and click Next.

  5. In the next window, click on the Have Disk button. Insert the CD supplied with the modem into the CD-ROM drive, then either type in the CD-ROM drive letter and click O.K, or click on Browse, navigate to the CD-ROM drive, and click Open, followed by O.K.

  6. In the Models windows, you will see the driver "Diamond View 56SE External" - highlight this driver and click Next

  7. In the next window, you will be asked to select the COM port for the modem - select the same COM port that was listed with the Lucent Venus Modem PnP, and click Next.

  8. At the Windows Logo Testing window, click "Continue Anyway" - our driver has been tested under XP and is compatible.

  9. Click Finish - under the Modems tab you should now see a Lucent driver and the Diamond Voice driver both on the same COM port.

 

 

1.7 Can the DV56UE be used in Mac OS X and if so how can it be installed?

The DV56UE can be used in Mac OS X. Please follow the instructions below to install the DV56UE modem script so the modem can be used in Mac OS X:

1. Download the USB56kModemInstaller.hqx file and save it to your hard drive. Double click on the downloaded file to unstuff the 56k Modem Installer file.


2. Double-click the 56k Modem Installer file - Classic Environment will now start up. Select the USB 56k Modem Card driver from the USB 56k Modem window, then click Install. A prompt will appear asking if you want to continue, click Yes. The modem files will now be loaded into the Mac OS 9 System Folder. Once installation is complete, click the Quit button in the dialogue box that appears.


3. Go to Macintosh HD > System Folder (OS 9) > Extensions > Modem Scripts, highlight the USB 56k Modem Card script file, go to the Edit menu and select Copy "USB 56k Modem Card".


4. Go to Macintosh HD > Library > Modem Scripts, then go to the Edit menu and select Paste Item.


5. Go to the Apple menu and select Restart.


6. Once the computer has restarted, go to Macintosh HD > Applications and select the Internet Connect icon.


7. In the Internet Connect window, select the Atlas Modem Board from the Configuration option, then click on the Edit… button, the Network Preferences window will appear, select Atlas Modem Board from the Show option.


8. Enter in all your relevant ISP details in the TCP/IP, PPP and Proxies subwindows. In the Modem subwindow, select USB 56k Modem Card from the Modem option.


9. Once all your settings have been entered, restart your computer. You should now be able to connect to the Internet using the DV56UE under Mac OS X.

 

1.8 Will my modem work under XP and is there a Windows XP driver for it?

Below is a list of the Windows XP compatibility for the Diamond Voice modems. In some cases the Windows 2000 modem is needed, and sometimes both the Windows XP native driver and Windows 2000 driver both work, but the Windows 2000 driver gives better performance. Please Refer to the following list to find your modem's XP compatibility.

Modem

Windows XP Compatibility

 

 

NOTE: The modem models DV56SE, DV56UE, DV56P and DV56PV all have Windows XP drivers available

 

 

DV56I

Windows XP native driver doesn't work. The Windows 2000 driver can be used - modem seen as a 56 Plug & Play modem

 

 

DV56E

Windows XP native driver (V1456VQE-R 56k Modem PNP) works, as does the Windows 200 driver (56Modem)

 

 

DV56VP

The Windows XP native driver (Generic 56k HCF Data Fax modem) is the only driver that works

 

 

DV56VPL

The Windows XP native driver and Windows 2000 driver both work, the Windows 2000 driver gives better performance.

 

 

EX560LK

No native Windows XP driver support. The Windows 2000 driver (Actiontec 56k Ext Call Waiting Modem loads)_does work.

 

 

PM560LHI

The Windows XP native driver and Windows 2000 driver both work, the Windows 2000 driver gives better performance.

 

 

DV56VE

The Windows XP native driver and Windows 2000 driver both work, the Windows 2000 driver gives better performance.